Competency Title:

Attention to Detail

Competency Type:


Competency Description

This competency refers to the ability to focus on details of work, procedures, standards and resources. The scope includes working in a conscientious, consistent and thorough manner.

Level 1 - Awareness

Level 1

• Identify policies, procedures and desired work standards.
• Retain clear and detailed records of discussions and agreed actions.
• Consult superiors and peers in order to validate or reconfirm the details.
Level 2 - Knowledge

Level 2

• Outline process steps in adherence to policies, procedures and work standards.
• Administer tasks with close attention to all aspects of work to avoid errors.
• Seek additional information when not satisfied with the level of detail.
Level 3 - Skill

Level 3

• Adhere to stipulated policies, procedures and acceptable work standards.
• Check accuracy, consistency and completeness of information and work deliverables.
• Follow up on actions to obtain information to the required level of detail.
Level 4 - Mastery

Level 4

• Monitor compliance to procedures and work plans and take action in case of any deviation.
• Review work done by others to ensure that the quality meets acceptable work standards.
• Establish measures to ensure completeness of information and quality of work deliverables.
Level 5 - Expert

Level 5

• Assess effectiveness of organisational practices in meeting acceptable work standards.
• Build systematic mechanism to resolve issues of inaccuracy and inconsistency of information.
• Promote the importance of accurate and complete data and analysis in presenting information.