Stakeholder Management
Competency Title:
Stakeholder Management
Competency Type:
Behavioural
Competency Description
This competency refers to the ability to create positive relationships with internal/external stakeholders. The scope includes building and maintaining the relationship with the relevant stakeholders through appropriate management of their expectations and agreed objectives.
Level 1 - Awareness
Level 1
• Identify stakeholders that are relevant to the business interest.
• Recognise the importance of creating positive relationships with stakeholders.
• Recognise the different needs and expectations of stakeholders.
Level 2 - Knowledge
Level 2
• Identify relevant information related to stakeholders’ interest.
• Participate and contribute to stakeholder engagement programmes.
• Identify the impact of internal policy and procedures on stakeholder relations.
Level 3 - Skill
Level 3
• Perform stakeholder analysis to identify their needs and concerns.
• Identify appropriate stakeholder engagement programmes.
• Implement and track effectiveness of stakeholders’ relationships activities.
Level 4 - Mastery
Level 4
• Incorporate the different stakeholders’ requirements to address their respective needs and concerns.
• Develop a plan to manage and communicate effectively with all stakeholders.
• Establish internal procedures to engage the various stakeholders.
Level 5 - Expert
Level 5
• Anticipate and balance various stakeholders’ expectations with the agreed objectives.
• Evaluate the effectiveness of the stakeholders’ engagement initiatives.
• Influence stakeholders using multiple communication channels.