Competency Title:

Stakeholder Management

Competency Type:


Competency Description

This competency refers to the ability to create positive relationships with internal/external stakeholders. The scope includes building and maintaining the relationship with the relevant stakeholders through appropriate management of their expectations and agreed objectives.

Level 1 - Awareness

Level 1

• Identify stakeholders that are relevant to the business interest.
• Recognise the importance of creating positive relationships with stakeholders.
• Recognise the different needs and expectations of stakeholders.
Level 2 - Knowledge

Level 2

• Identify relevant information related to stakeholders’ interest.
• Participate and contribute to stakeholder engagement programmes.
• Identify the impact of internal policy and procedures on stakeholder relations.
Level 3 - Skill

Level 3

• Perform stakeholder analysis to identify their needs and concerns.
• Identify appropriate stakeholder engagement programmes.
• Implement and track effectiveness of stakeholders’ relationships activities.
Level 4 - Mastery

Level 4

• Incorporate the different stakeholders’ requirements to address their respective needs and concerns.
• Develop a plan to manage and communicate effectively with all stakeholders.
• Establish internal procedures to engage the various stakeholders.
Level 5 - Expert

Level 5

• Anticipate and balance various stakeholders’ expectations with the agreed objectives.
• Evaluate the effectiveness of the stakeholders’ engagement initiatives.
• Influence stakeholders using multiple communication channels.