Competency Title:


Competency Type:


Competency Description

This competency refers to the ability to convey and receive information to suit the needs and requirements of the intended audience. The scope includes articulating, listening and responding effectively to present information through a variety of media.

Level 1 - Awareness

Level 1

• Recognise the importance of conveying ideas clearly.
• Listen actively and objectively to respond appropriately.
• Recognise the different media for communication.
Level 2 - Knowledge

Level 2

• Convey information and facts in a logical manner.
• Listen and respond to others perspective and demonstrate openness to new ideas.
• Identify appropriate media and methods to communicate and interact effectively.
Level 3 - Skill

Level 3

• Convey ideas and information in a clear and concise manner that is easily understood by the intended audience.
• Listen empathetically to co-workers and clients to gain a better understanding of what they are saying.
• Identify the most appropriate media and tailor communication style and delivery method accordingly.
Level 4 - Mastery

Level 4

• Simplify and communicate complex or technical information in order to gain shared understanding from a wide range of audiences.
• Encourage open expression of ideas to promote exchange of ideas and foster an atmosphere of open communication.
• Promote dialogue and shared understanding with diverse audiences through use of different media and approaches.
Level 5 - Expert

Level 5

• Communicate visionary/abstract ideas and concepts to lead, inspire or influence others to take appropriate actions.
• Anticipate needs and reaction of others and modify communication approach and responses to address them.
• Formulate strategies to choose appropriate media, channel and format to suit the intended audience.