Competency Title:

Coaching and Developing Others

Competency Type:


Competency Description

This competency refers to the ability to provide coaching and feedback to direct reports, peers, and team members. The scope includes identifying development needs and providing support to improve performance.

Level 1 - Awareness

Level 1

• Recognise the benefits of coaching and developing others.
• Identify training and development activities available for others.
• Record own training and development activities.
Level 2 - Knowledge

Level 2

• Discuss with others on how to improve performance and competencies.
• Match development interventions with performance and competency gaps.
• Recognise the situation when the coaching process is required.
Level 3 - Skill

Level 3

• Review performance and provide feedback to support and improve results.
• Engage in discussions with others regarding their performance and development needs.
• Develop others through a structured coaching and developmental programme.
Level 4 - Mastery

Level 4

• Analyse performance gaps to identify individual training and development needs.
• Organise resources and access for opportunities to implement the individual development plan.
• Establish coaching initiatives to support the development activities in the organisation.
Level 5 - Expert

Level 5

• Inspire others to overcome difficulties in achieving professional and personal goals.
• Assess feasibility of personal development plans in achieving stated objectives.
• Promote a culture of coaching and continuous learning and development.