Operations Head
Core Competency
| Competency Title | RCL |
| CC02 Ethics and Integrity | 4 |
| CC01 Customer Focus | 4 |
| CC03 Corporate Governance | 4 |
| CC04 Risk Management | 4 |
Foundational Competency
REGULATORY
PRODUCT
Functional Competency
TECHNICAL
PROCESS
| Competency Title | RCL |
| FUP03 Compliance | 2 |
| FUP15 Sales and Marketing | 2 |
| FUP14 Know Your Client | 2 |
| FUP05 Data and Records Management | 2 |
| FUP07 Develop Financial Plan | 1 |
Behavioural Competency
SELF MANAGEMENT
| Competency Title | RCL |
| BSM01 Analytical Thinking | 4 |
| BSM04 Attention to Detail | 4 |
| BSM05 Creativity and Innovativeness | 4 |
| BSM06 Resilience | 4 |
| BSM02 Achievement Orientation | 4 |
| BSM03 Adaptability | 4 |
PEOPLE MANAGEMENT
| Competency Title | RCL |
| BPM01 Communication | 4 |
| BPM02 Coaching and Developing Others | 3 |
| BPM03 Influencing and Negotiation | 3 |
| BPM04 Networking and Relationship Building | 4 |
| BPM05 Teamwork | 4 |
ORGANISATIONAL LEADERSHIP
| Competency Title | RCL |
| BOL02 Strategic Thinking | 3 |
| BOL01 Decision Making | 3 |
| BOL03 Business Acumen | 3 |
| BOL04 Planning and Execution | 3 |
| BOL05 Problem Solving | 3 |
| BOL06 Stakeholder Management | 3 |